Frequently asked questions
Car servicing in Shepparton: your questions answered.
Straight answers about servicing, repairs, warranties, roadworthies and booking at Paulo's Automotive. Can't see your question? Give us a call.
About Paulo's Automotive
Are you a Repco Authorised Service Centre?
Yes. Paulo's Automotive is a Repco Authorised Service centre in Shepparton, so your vehicle is serviced with quality parts to manufacturer standards and backed by Repco's nationwide warranty.
Are you a VACC member?
Yes. We're a member of the Victorian Automotive Chamber of Commerce (VACC), the industry body for Victorian automotive businesses, and work to its standards for repairs and servicing.
How long have you been operating?
Paulo's Automotive has been servicing and repairing vehicles in Shepparton and the Goulburn Valley since 2002.
What areas do you service?
We're at 4 Campbell Street, Shepparton. Most of our customers come from Shepparton, Mooroopna and Kialla, and we also look after drivers from across the Goulburn Valley.
Why choose Paulo's Automotive?
We're locally owned, Repco Authorised and a VACC member. We find the real cause of a problem and fix it properly, so the same issue doesn't come back, and we give you honest advice about what your vehicle actually needs.
Servicing & repairs
Will logbook servicing at Paulo's keep my new car warranty valid?
Yes. Under Australian Consumer Law you don't have to go back to the dealer to keep your new-car warranty. Our logbook servicing follows your manufacturer's specifications, so your warranty stays intact. More on logbook servicing.
How often should I service my car?
Check your logbook for your vehicle's exact schedule. As a general guide, most cars need a service every 10,000 km or 6 months. Regular servicing catches small problems before they become expensive repairs.
What cars do you service?
All makes and models: small cars, SUVs, utes, 4WDs, vans and light commercial vehicles, petrol and diesel.
Do you work on European cars?
Yes. We service and repair European brands such as BMW, Audi, Volkswagen, Mercedes-Benz and Renault, as well as Japanese, Korean and Australian makes.
My warning light is on or my car is making a strange noise. Can you find out why?
Yes. We use the latest diagnostic tools to read the fault, then investigate to find the real cause rather than just clearing the light. We explain in plain English what's needed and why. More on diagnostics.
Do you do roadworthy certificates (RWCs)?
Yes. Book your roadworthy with us and we organise everything: your vehicle is inspected by a licensed roadworthy tester we work with, we repair whatever it needs to pass, then it goes back for sign-off and your certificate is issued.
Booking
Do I need to book, or can I just drop in?
We recommend booking so we can give your vehicle the time it needs. You can book online, call (03) 5821 1066, text 0481 122 955, or drop in to arrange a time.
What are your opening hours?
We're open Monday to Friday, 8:30am to 5pm. We're closed on weekends.
Business & fleet
Do you service work utes, vans and fleets?
Yes. We look after everything from a single tradie's ute to a whole business fleet, with priority scheduling and fast turnarounds to keep work vehicles on the road. See business & fleet servicing.
Do you service diesels and 4WDs?
Yes. We service and repair petrol and diesel utes, vans and 4WDs, including tow bars and brake controllers for trailers and caravans.
Talk to a real person, right here in Shepparton.
Tell us what's going on with your car or ute and our local team will get you booked in.
Open Monday to Friday, 8:30am to 5pm · 4 Campbell Street, Shepparton